六西格玛流程管理是什么/What is Six Sigma Process Management? azw3 极速 lit 地址 下载 rb pdf mobi

Six Sigma Process Management (SSPM) is a structured set of tools and techniques to help executives and teams continually address their customers' expectations. What Is Six Sigma Process Management? explains the SSPM methodology, helping business leaders determine which efforts will most positively impact on their customers, employees, and shareholders. SSPM provides a system that guides leaders on what to improve first and how to establish a portfolio of the best improvement efforts in their business.

The book also offers:

Insights on process management, including identifying critical customer process metrics

Guidelines to improve customer satisfaction by identifying customer-seen failures

Ways to enhance overall business improvement strategy

Insights on how future SSPM developments can address modern business challenges

Foreword

Acknowledgments

Introduction

　1.Defining Six Sigma Process Management

　2.Leading Six Sigma Process Management

　3.What is the Six Sigma Process　Management Methodology?

　4.Successfully Managing YourEnd-to-End Processes

　5.What is the Future of Six SigmaProcess Management?

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This book provides a quick, easy-to-understand introduction to making Six Sigma Process Management work for you. Six Sigma Process Management (SSPM) is a structured set of tools and techniques designed to help executives and teams continually address their customers' expectations. "What Is Six Sigma Process Management?" demystifies the methodology, providing a concise, step-by-step description of its key concepts and helping you determine which improvement efforts will most positively impact your customers, employees, and shareholders. Top Six Sigma practitioners Rowland Hayler and Michael Nichols present new, thought provoking insights and perspectives on process management, revealing how to successfully implement an SSPM approach to address your specific business challenges.You'll see how to: hone process management throughout your entire organization; dramatically improve customer retention and satisfaction; enhance your overall business improvement strategy; successfully manage your end-to-end processes on an ongoing basis; and, establish a portfolio of the best improvement efforts in your business. Complete with an inside look at future SSPM developments, "What Is Six Sigma Process Management?" is your one-stop guide to improved process maturity and operational performance.